Mountain House...
Where Villages Create a Community
The Utility
Billing Department oversees all aspects of Mountain House
water, wastewater, storm water, sewer, solid waste, refuse
collection, garbage and rates. Residents are required to sign up
for all services. Utility Billing Information
Establish
Service:
To establish service in your name, Please
fill out the Establish Service Form and contact Severn Trent
Services at (855) 327-0900 Monday through Friday, from 8:00am to
5:00pm PST. Consolidated billing is used for utility services. The
entire amount of the bill is payable upon receipt. Once an account
has been established, all garbage related questions should be
referred to West Valley Disposal. If you would like to
discontinue service, please fill out the Discontinue Service Form and submit to Severn
Trent.
Payment
Methods:
Mail check or money order to Mountain House CSD, PO Box 68400,
Houston, TX 77268. Place check or money order into the Drop Box
outside MHCSD’s
Administration Offices located at 230
S. Sterling, Suite 100, Mountain House, CA 95391. Business hours
are Monday through Friday, from 8:00am to Noon and from 1:00pm to
5:00pm. Drop Box is emptied at
4:30 pm weekdays. Any payments dropped in the box before 8:00am
will be recorded as received the previous business day. For your
convenience you can also Pay
Online. On-line
payments made after 5:00 pm will be recorded as received the next
business day. We also offer a Pay by Phone option. For more
information please see Pay by
Phone.
Delinquent
Account Information:
Bills are payable upon
receipt. Payments are due by the 18th of each month. Payments made
after the 18th are considered delinquent. If delinquent, a late
charge penalty – 10% of the delinquent consolidated bill will be
applied. An interest charge of 1% of the past due amount will be
applied if not paid by the next billing
cycle. If the total amount
billed is not paid by the due date, service termination process
will proceed. Once a 48-hour notice is issued, the payment options
are as follows: Credit card via the Mountain House website,
Cashiers Check or Money Order. Personal checks will not be
accepted. If the water is shut
off, a $100 reconnection fee will be charged. If the water is shut
off for non-payment, a $300 deposit is required for reconnection,
unless a security deposit has already been credited to the
account.
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Copyright 2013 Mountain House Community Services District | 230 S. Sterling Dr. Mountain House, California 95391 (209) 831-2300